Online Help Center

All your queries and concerns will be answered. Please feel free to contact us via email and phone at the numbers and addresses provided on the website on our contact us page.

Contact Customer Care

Email:  Our wait time is 24 hours. Our email is surplus@gmail.com

Phone:  Our wait time is 10 minutes or less. Our number is 832-582-0104.

Mail:    Our response time is 7 days from the day we receive the letter. Our address is 6532 Rupley Circle Drive, Houston, Texas – 77087

Standard Return Policy

All sales are final based on the fact that all products leave our warehouse in operating conditions. We will inspect that the product works before shipping from our office. However, we DO NOT offer warranty or a guarantee on any products but the only warranty that may be available on some products will be from the manufacturer of those products. We will not be accountable for any shipping damages – in such cases, please contact the shipping party. We will try to help with all documentation because we will inspect the items before we send it out. Surplus-auctions may take your non-winning bids and turn into store-credit for you to win some products – such deals are solely based on the money spent.

Privacy Policy

Please read our terms and conditions for a detailed summary of it. Entering the Site constitutes your acceptance and agreement to all terms contained in our Privacy and Security Policy. If you do not agree with the terms set forth in this Privacy and Security Policy, please do not enter the website. Any activity on the website will be constituted as you have reviewed our terms and conditions which includes but is not limited to our privacy policy. ANY inconsistency in the privacy policy and terms and conditions is not eligible to be contested. You can contact us and let us know and we will respond to your concerns systematically and accordingly.

This Privacy and Security Policy also addresses our data security practices and the options you have to access and control personally identifiable and non-personally identifiable information.

Our Terms and Conditions govern this Privacy and Security Policy.

To the extent there is a conflict between the terms of this Privacy and Security Policy and the Terms and Conditions, the Terms and Conditions shall govern.

We may periodically make changes to this Privacy and Security Policy.

It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

This Privacy and Security Policy supersedes any and all previous versions.

Shipping Information

Regular Shipping & Handling prices apply in accordance to your state. We also ship in Canada for an additional charge. The order will be processed within 4 to 7 days. The order will be shipped in 3 weeks from the final transaction. The time frame of delivery solely depends on the shipping company. We will use all major carriers from FedEx to UPS in order to deliver your product. Exceptions apply.Shipping costs vary based on destination.

Cancellation Policy

     Only orders not yet processed for shipment may be cancelled.

     We will credit cancelled orders in the form of payment used or give store-credit.

     We will not credit or reissue coupons on a cancelled order.

     The bids will not be refunded on a cancelled order.

     You can only cancel an order containing a promotion purchase if the promotion is still   valid

·         I won. But I don’t want it anymore. What shall I do?

All bids are considered a contract that you’re obligated to purchase the item. You can try to contact our office and speak with the management for a concession but we still hold the right to make the call on that. If there is more than one failed deal, your account may be terminated.